Best Solutions to Resolve Skype Problem with Playback Device

Skype is a software, specially designed for making communication easier. But, as no application is completely glitch-free, Skype also has some errors. At times, users encounter a Skype problem with playback device. Frequently, many users encounter a sudden Skype call drop. This error can occur anytime whether you are picking up or making a Skype call. In either case, you fail to make a call, and it ends up showing you a constant error notification.

Moreover, there are multiple changes during this error. One instance is Skype can’t access sound card. In a nutshell, your Skype application fails to detect your audio devices. Therefore, in this article, we will be discussing the different methods that will help you to troubleshoot your Skype playback device error in no time. Hence, we recommend you to have a look down below.

Before moving on to the solutions, we want to note down some tips to make the troubleshooting steps easier. They are:

  1. First, ensure that you are using an updated version of Skype in your device. To check it, you can go to your Skype application and then tap on the help option. After that, you can check for the new updates.
  2. Apart from that, there is another easier option for you. You can reinstall your Skype software to get the latest version installed in your device. Besides, this is the primary method to resolve your Skype playback device not working issue. For that, you need to go to the Control Panel and then click on the Uninstall option from there.

How to Fix Skype Problem with Playback Device?

There are a number of techniques that you can try to fix the errors related to Skype playback device or Skype cant access sound card problem with playback device. So, we are providing you with some of the most accurate solutions to ease your troubleshooting process. We suggest you go through the methods down below.

Method 1: Resolving Audio Error

Audio troubleshooting is the very first method that you should try to get rid of Skype problem with playback device. You can resolve the audio error by going to the Control Panel in your device. You can find this option same in every Windows devices. To proceed with the audio troubleshooting, you can follow the steps right below.

  1. First, you need to press and hold both Windows key + R key simultaneously.
  2. After that, you will require to type the program name that you want to run in your windows device and then you can click on the Enter button.
  3. Next, you need to tap on the Hardware and sound option from there.
  4. Then, you have to look out for the Playing Audio option.
  5. After that, you can go to the Advanced section.
  6. Now, you can navigate to the repair option and proceed with the Next button.
  7. When you are done with all these steps, you need to wait for a moment to resolve the problem, and then you can verify if the issue with your Skype continues.

Method 2: Verify your Default Devices

This is another method that you should try to avoid Skype problem with playback device. To troubleshoot this issue, ensure that you enable your audio devices first. Besides, you will require to set the audio device as default. So, you can follow these steps to verify your default devices.

  1. To begin with, you need to press and hold the Windows key and the R key simultaneously to open Run dialogue box. Then, type “Control panel” to open it.
  2. Now, you need to type the name of the program as Control Panel, then you can proceed with the Ok button.
  3. In the next step, you can navigate to the Hardware and Sound option.
  4. After that, select the Sound option.
  5. Now, under the Playback section, you can check for the disabled devices. Here, you can enable the tools you want. Now, if you notice a check mark, then you should leave it as it is. Moreover, you have to tap on the option that shows the disabled devices.
  6. If you find your device in the list of disabled devices, then it indicates that your device is not set as default. Now, you need to make your device as default, and then you can find a green tick located on your default device.
  7. Next, need to tap on the Recording option
  8. Now, you can repeat the same process to set your device as default.
  9. After completing the whole process, you need to tap on the Apply button to save all the changes you made. Then, you can open your Skype application to see if the issue persists.

Note that you have to tap on the Tools button and then you can proceed with the Options. Once done, you need to move to the Audio Settings. You can locate that in the General section. Here, ensure that you select your preferred devices to enable them.

Method 3: Upgrade your Audio Drivers

If your Skype can’t access sound card till now, then you should consider upgrading your audio drivers. Every software, as well as the drivers in your device, requires a periodic update to maintain its performance. Also, when you update your device drivers, it repairs the prevalent bugs. Hence, you should always upgrade the drivers in your device. So, if you are using an outdated audio driver in your device, then we suggest you download the updated version of the audio driver in your device. To get the latest version of the audio driver in your device, you can follow the steps right below.

  1. To resolve Skype problem with playback device, first, you need to press and hold the Windows key and the R key together.
  2. Then, you need to type the following command devmgmt.msc in the program name section, and you can proceed with the Enter button.
  3. Next, you need to double-click on the “Sound, video and game controllers” option.
  4. Now, you can right-click on the audio device and then you can proceed with the update option.
  5. After that, you can navigate to the Update section to get the latest version of the audio driver for your device.
  6. Then, you need to tap on the Driver. You can leave the tab open.
  7. Besides, you can navigate to the manufacturer’s website to get the latest version of audio drivers for your device.

Method 4: Re-Open Skype Application

If it appears that there is no issue with your audio driver even then, you are encountering the same problem, and then you should consider reopening your Skype application. There might be a temporary issue with Skype that you can resolve by reopening the application.

Method 5: Reinstall Audio Drivers

You can resolve the problem with playback device by reinstalling the audio drivers. So, you can implement this method to avoid the Skype issue.

  1. First, you need to tap and hold the Windows key and the R key simultaneously.
  2. Then, you can type the following command devmgmt.msc in the program name section and proceed with the Enter button.
  3. Now, you need to tap on the sound section.
  4. Then, you can proceed with the audio device option. Here, you will find the Uninstall button.
  5. Complete the process by rebooting your device.

Method 6: Reset Skype

Last but not least, you can resolve the Skype problem with playback device by resetting the application. Once you reset the Skype application, it will take you back to its factory configuration. To reset Skype to its default configuration, you can follow the steps right below.

  1. First, you need to close your Skype application.
  2. After that, you have to tap and hold the Windows key and the R key simultaneously.
  3. Next, you have to type the following command “%appdata%”, and then you can proceed with the Enter button.
  4. Now, you need to locate the skype file. Then, you can rename the folder and proceed with the Enter button.
  5. After that, you can open your Skype application again to see if the problem with playback device continues.
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